About Notifications
Notifications on the Commerce Max Platform are alerts that inform you about important events in your account. They are designed to keep you informed about events that may require your attention.
Why does it matter?
Stay Informed in Real-Time: Notifications keep you updated with the latest information and alerts, ensuring you don’t miss important updates.
Enhanced Productivity: By providing timely reminders and alerts, notifications help you stay organized and manage your tasks more efficiently, reducing the risk of overlooking critical information.
Personalized Experience: Notifications can be customized to your preferences, delivering relevant and useful information that aligns with your interests and needs.
Improved Engagement: Notifications can enhance your engagement with apps and services by keeping you connected and involved, leading to a more satisfying and interactive user experience.
Who is it for?
All Commerce Max account users are eligible to receive in-app and email notifications. You must be opted into the individual notification type, either in-app or by email, to receive the notifications.
When to Use Notifications?
Stay Informed: Use notifications for campaign updates, approval status, etc.
Manage Tasks: Ideal for reminders about campaigns, line items, and budgets.
Personalized Experience: Receive updates on topics you care about, like campaign budgets or line item spends.
Stay Engaged: Keep up with your creative and line item approvals and budgets.
Where to find Notification Settings?
To access notifications settings:
Access Account Settings by clicking the gear icon in the top right corner of the dashboard.
On the left side, select User Preferences > Notifications.
How it works?
For Onsite Display line items, you’ll receive a notification when:
Validation and Approval
A line item proposal is approved by the retailer.
A line item creative is approved by the retailer.
A line item proposal is rejected by the retailer.
A line item creative is rejected by the retailer.
Budget & Delivery
If the item has stopped spending after 24 and/or 48 hours of being active
If the line item has its daily budget before 12 pm (per your account’s time zone).
A line item hits its monthly budget cap.
For Onsite Sponsored Products line items, you’ll receive a notification when:
Keyword Review
Keywords submitted for validation in a line item have been reviewed by an internal user
Budget & Delivery
If the line item has stopped spending after 24 and/or 48 hours of being active.
A line item hits its daily budget cap before 12 p.m. noon (per your account’s time zone).
A line item hits its monthly budget cap.
What are the available Notification Types?
There are two different ways you can be notified when these events occur.
In-app notifications: These are accessible from the bell icon in the top right corner of the UI. Clicking the bell icon opens a notifications panel where you can view individual notifications. In-app notifications are enabled by default.
Clicking on any of the notifications in the panel will take you directly to the relevant line item so you can execute any actions you’d like, such as raising a daily budget cap.
Notification emails: You can also opt in to receive notification emails triggered by a specific event. The email will be sent to the email address registered to your account and will contain a link to the impacted line item. These emails are triggered for booking & approval, keywords, campaign, and balance use cases.
Change your Notification Settings
This section will walk you through how you can change your notification settings. By the end of this section, you will know how you can opt in and opt out of the notifications available in your account.
To change your notification settings:
Access Account Settings by clicking the gear icon in the top right corner of the dashboard.
On the left side, click User Preferences > Notifications.
You will see the list of available notification types on the resulting Notifications page.
Next to each type, you can select if you wish to receive the notification in-app (in the UI) and/or by email.
The first row of checkboxes under the In-App and Email column titles allows all notifications of that type to be turned off/on in bulk.
If you select neither choice, you will not receive the relevant notification.
By default, all in-app notifications will be turned ON and all email notifications turned OFF.